Terms and conditions

These terms form a contract between you and Golden Solutions (GSTIN 07PVXPS7728L1ZY), which operates ClutchCoins at clutchcoins.com ("ClutchCoins", "we", "us"). By browsing the site or placing an order you agree to these terms, our privacy policy and our refund policy. If you don't agree, please don't use the site.

1. Who can buy

You must be at least 18, or have a parent or guardian place the order for you, and be able to enter into a binding contract under Indian law. The service is for personal use in India.

2. What we sell

We sell in-game currency, top-ups and other digital items for third-party games ("digital products"). We are an independent store. We are not the publisher of any game and are not affiliated with or endorsed by any publisher unless we say so. Game names, logos and trademarks belong to their owners. Digital products are delivered electronically; nothing is shipped.

3. Your player details

• You are responsible for entering the correct player ID and, where asked, server or zone ID. We deliver to exactly the ID you enter.
• Where we show a name lookup, check that the name matches your account before paying. A lookup is a convenience and does not guarantee the ID is yours.
• We never ask for your game password, login, OTP, UPI PIN or card CVV. Anyone asking for these on our behalf is a fraudster.

4. Prices, offers and taxes

• Prices are in Indian rupees and include applicable GST unless stated otherwise.
• Prices and pack contents can change at any time but won't change for an order you have already paid for.
• Coupons and offers have their own conditions (for example expiry, minimum order or one use per customer). We may refuse or reverse a discount obtained by misuse.
• If a price or pack is clearly wrong because of a technical or typing error, we may cancel the order and refund you in full.

5. Payment

• An order is confirmed only after we have verified your payment.
• For UPI payments you must pay the exact order amount and give us the correct 12-digit UTR / UPI reference. A wrong, reused or false reference will delay or cancel the order.
• Unpaid orders may be cancelled automatically after a while.
• Raising a chargeback or payment dispute for an order that was delivered is a breach of these terms. We may suspend the account and share evidence of delivery with your bank.

6. Delivery

After payment is verified we send the top-up to the player ID you entered. Many orders are delivered within minutes, but some are processed by our team by hand, so we aim to complete every paid order within 24 hours. Delays can happen because of game maintenance, publisher or supplier outages, payment checks or incorrect details. You can follow your order on the order page or track your order, and we will email you when it is delivered. If we cannot deliver, we will refund you as set out in our refund policy.

7. Cancellations

You can cancel an order before you pay. Once payment is made and delivery has started, the order cannot be cancelled, because in-game currency can't be taken back once credited.

8. Accounts

You can order as a guest or create an account. Keep your password private; you are responsible for activity on your account. We may suspend or close accounts involved in fraud, payment abuse, use of stolen payment methods, reselling without our permission, or other breaches of these terms.

9. Acceptable use

Don't use the site for anything unlawful, try to break or overload it, scrape it, test stolen payment details, or impersonate anyone. Report fake ClutchCoins websites or messages to us at clutchcoins2026@gmail.com.

10. Game publisher rules

Your use of a game is governed by its publisher's own terms. Publishers can change, restrict or remove in-game items, suspend accounts or shut down games. We are not responsible for a publisher's decisions, but if a publisher's action stops us delivering a paid order, we will refund you.

11. Liability

We provide the site with reasonable skill and care. To the extent permitted by law, our total liability for any order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses (for example lost game progress or rankings). Nothing in these terms limits your rights as a consumer under the Consumer Protection Act, 2019 or any liability that cannot be excluded by law.

12. Changes to these terms

We may update these terms from time to time. The version on the site when you place an order applies to that order.

13. Governing law and disputes

These terms are governed by the laws of India. Please contact us first so we can try to resolve any problem. If it is not resolved, you may approach our Grievance Officer, the National Consumer Helpline (1915 or consumerhelpline.gov.in) or the consumer commission with jurisdiction. Subject to your rights as a consumer, the courts at Delhi have jurisdiction.

Who we are and how to reach us

ClutchCoins (clutchcoins.com) is operated by Golden Solutions, a proprietorship registered in India.
Registered address: Delhi, India
GSTIN: 07PVXPS7728L1ZY
Customer support: clutchcoins2026@gmail.com

Grievance Officer: Grievance Officer, Golden Solutions (Grievance Officer), Golden Solutions, Delhi, India. Email: clutchcoins2026@gmail.com. We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.