Grievance redressal

If you have a complaint about an order, a payment, a refund or how we handle your personal data, we want to fix it. Under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, we have appointed a Grievance Officer to handle complaints.

1. Try support first

Most problems are solved fastest by contacting support with your order number. If you are not happy with the answer, or haven't heard back, escalate to the Grievance Officer.

2. Raise a complaint

Email clutchcoins2026@gmail.com with the subject "Grievance". Include your name, the email used for the order, your order number (if any) and what went wrong. Never send your game password, OTP or UPI PIN.

3. What happens next

• You get a ticket number and acknowledgement within 48 hours (usually straight away by email).
• We investigate, keep you updated, and aim to resolve the complaint within one month of receiving it.
• If you are not satisfied with the outcome, you can contact the National Consumer Helpline (1915 or consumerhelpline.gov.in), the consumer commission, or for personal-data complaints the Data Protection Board of India.

Who we are and how to reach us

ClutchCoins (clutchcoins.com) is operated by Golden Solutions, a proprietorship registered in India.
Registered address: Delhi, India
GSTIN: 07PVXPS7728L1ZY
Customer support: clutchcoins2026@gmail.com

Grievance Officer: Grievance Officer, Golden Solutions (Grievance Officer), Golden Solutions, Delhi, India. Email: clutchcoins2026@gmail.com. We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.