Refund and cancellation policy

Game top-ups are digital products. Once in-game currency is credited to a player account it can't be taken back, so delivered orders are generally final. This policy explains when we do refund, and how.

1. Cancelling an order

• You can cancel any order before you pay from the order page.
• After payment, an order can't be cancelled once delivery has started.
• If you paid but we haven't started delivery yet, contact us straight away and we'll cancel and refund if we still can.

2. We give a full refund when

• You paid but we could not deliver the order (for example the pack is out of stock, the game or supplier is unavailable, or a publisher blocks the delivery).
• You were charged more than once for the same order.
• You paid more than the order total. We refund the extra amount, or the whole payment if we cannot complete the order.
• We delivered a different pack or quantity from the one you paid for, and we can't correct it with the right pack.
• We cancel your order for any reason, including a pricing error.

3. We usually can't refund when

• The top-up was delivered to the player ID or server you entered, even if you typed it wrong. Please check the ID carefully before paying.
• The in-game currency or item has been received or spent.
• You changed your mind after delivery, or bought the wrong game or pack.
• The game publisher suspended, banned or restricted your account, or changed the game after delivery.
• The order was placed using fraudulent or unauthorised payment.

4. How to ask for a refund

Contact us or email clutchcoins2026@gmail.com within 7 days of your order, with your order number (it starts with CC), the email used for the order and, for UPI payments, the 12-digit UTR. A screenshot of the payment helps. We may ask a few questions or check with the supplier before deciding. We reply within 2 working days.

5. How refunds are paid

• Approved refunds go back to the original payment method. For UPI payments we refund to the same UPI account or bank account that paid.
• We start the refund within 2 working days of approval. Your bank may then take 5 to 7 working days to show it.
• With your agreement we can instead deliver the correct pack or a replacement of equal value.
• We don't charge any fee for a refund.

6. Still not happy?

If you disagree with a refund decision, you can raise a complaint with our Grievance Officer (details below). You also keep all your rights under the Consumer Protection Act, 2019, including contacting the National Consumer Helpline (1915). Also see our terms and conditions.

Who we are and how to reach us

ClutchCoins (clutchcoins.com) is operated by Golden Solutions, a proprietorship registered in India.
Registered address: Delhi, India
GSTIN: 07PVXPS7728L1ZY
Customer support: clutchcoins2026@gmail.com

Grievance Officer: Grievance Officer, Golden Solutions (Grievance Officer), Golden Solutions, Delhi, India. Email: clutchcoins2026@gmail.com. We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.