Help centre
Quick answers to common questions. Can't find yours? Contact support or track your order.
Ordering
Do I need an account to buy?
No. You can check out as a guest with your email. An account keeps your order history in one place.
What details do you need?
Your player ID, and for some games a server or zone ID. We never need your password or OTP.
Can I buy for a friend?
Yes. Enter your friend's player ID. Credit goes to the ID you enter, so double-check it.
Payments
Which payment methods can I use?
Available methods are shown on the payment step and depend on our payment partner.
My money was deducted but the order says waiting for payment.
Banks sometimes take a few minutes to confirm. If it still hasn't updated, contact us with your order ID. Don't pay a second time.
Orders and delivery
How do I track my order?
Use the Track order page with your order ID and email, or open My account if you're signed in.
What does 'On hold for review' mean?
Our team is checking the order before delivery. This can happen for security checks or if something needs confirming.
I entered the wrong player ID.
Contact us immediately with your order ID. If the order hasn't been delivered yet, we can try to correct it.
Staying safe
How do I know I'm on the real ClutchCoins site?
Check that the address bar shows clutchcoins.com and nothing else before or after the name. Open the site by typing the address yourself, not from a link in a chat or DM.
Someone is asking for my password or OTP.
A top-up only needs your player ID. Never share your game password, OTP or payment PIN with anyone, including people who say they work for us.
How do I report a fake site or a suspicious message?
Send us the link or a screenshot through the contact page. Please don't reply to the sender or pay anything.
Refunds
Can I get a refund?
If an order failed and no credit was delivered, yes. Delivered top-ups usually can't be reversed. See the refund policy for details.